Guarantee on Returns & Replacements
Products carry the warranties as listed below and will be replaced or refunded based on the conditions below. Since we provide professional specialized products not for DIY in most cases please use an accredited / professional installer for installation of any Electronic Video/Audio Distribution Equipment (Splitters, Extenders, Switches and Converters etc). No faulty or damaged returns will be accepted if damage arises from improper installation and usage. Please consult your display and source / player manufacturer to ensure their products support HDMI Repeater devices (any switch, splitter, extender etc) between source/player and display and whether they can provide a firmware or software upgrade in the case where an incompatibility is experienced. Conditions and exclusions are listed below based on best practices guidelines provided by the Consumer Protection Act and updated accordingly. High quality surge protection plugs must be installed on any HDMI equipment and all equipment connecting to your HDMI network to protect your equipment from electrical spikes and surges.
Warning!!: Never connect and disconnect HDMI cables and equipment while your devices are powered on (hot plugging cables). The hdmi cables carry a low DC voltage while connected. You will damage your equipment and the HDMI Distribution equipment while hot-plugging cables which will not be replaced under the manufacturer guarantee. Power-off all equipment before changing hdmi cables or when installing new HDMI Distribution Equipment. Ensure that cables are gently inserted while changing cables and do not force or twist cables while inserted into the hdmi socket on your LCD or distribution equipment. By twisting cables the 19 pins inside the HDMI cable can overlap and damage equipment hdmi ports. Ensure cables are not hanging from equipment and are neatly fastened using cable ties or any other way to prevent bending / damage on HDMI ports caused by hanging cables.
If we supply the wrong product or if the product is in any way faulty or damaged when delivered or collected, we will exchange it for the correct one after it has been returned. We will make a reasonable effort to exchange the product, but if replacement is not possible e.g. if we are out of stock, we will refund your purchase price or exchange the product when we have received stock. All incorrectly posted products that need to be exchanged or returned must be returned within 14 days after purchase and need to be unopened and unused to be eligible for this refund. Color and shape of a product may not be the same as per picture. Please inquire if a specific color is needed. Specifications of a product are as per product description.
Refunds on postage / courier fees and products returned within 14 days after purchase
Refunds / Exchanges on products returned after 14 days
Replacements / Refunds will not be issued if damaged due to any of the conditions below
1.) Please send an email to email@example.com with the problem experienced, your name and order number.
2.) We will email you various options how to return by courier or by post. If collected from a store, the items need to be returned to the specific store.
3.) We will pay the return and re-sending courier fees if the wrong product has been delivered or if the product is dead on arrival. In any other situation the customer must ensure the products are returned before an exchange or refund can be done i.e if collected from a specific store it must be returned to the specific store for refund or repair by the customer. HDCabling will not be liable for return courier fees if an item has been collected by a customer / customer driver or customer courier from any store.
4.) Items will be tested within 48-72 business hours after returned and refunded / repaired or exchange processed if warranty under the listed Terms & Conditions.
5.) Courier charges for Re-sending of repaired / exchanged items will be billed to the customer. We will cover re-sending fees only in the cases listed for incorrect product delivered or product dead on arrival.
Since there are several thousands of different HDMI, Optical & Coaxial products on the market we cannot always provide a solution that will work with your current configuration (e.g. HDCP issues when HDMI Distribution Equipment is installed). Most of the manufacturers on the market for source players, digital receivers, LCDs, Plasmas and projectors are working on a standard to have 100% HDCP compliance between all HDMI equipment in the world. Currently our products are 95%-99% compliant with common South African brands and models and we have a list of compliant LCDs, Plasmas, Projectors and sources to provide to customers based on previous installations before purchasing. Also consult your display or source manufacturer to ensure that their product will be compatible with the equipment you are purchasing. We have tested our products on several different Digital Receivers, LCDs, Plasmas etc. from different manufacturers and will always do our best effort to provide you with a workable solution from past experiences.
If HDCabling supplies the wrong product or if the product is in any way faulty or damaged, HDCabling will exchange it for the correct one. However, if the product is no longer being offered at the special price, it will not be replaced and HDCabling will refund the purchase price of the product. Note that once opened and used, the goods will not be accepted for a refund and will only be replaced with another of the same product if the product has a factory defect. If you selected bank deposit as a payment option, and wish to return the product, full bank deposit details must be provided. If the name of account holder, bank, branch name, and branch code and account number are not provided the money will not be refunded.
Privacy and Security
Your information is always confidential. HDCabling is a safe and secure website and is legally committed to protecting all your transactions and information. Your information will NEVER be disclosed to any third parties, unless obliged to do so by law.
Delivery costs, times and methods
Fee as per our website during cart checkout or collection from any store. The delivery times as per checkout is average business hours for delivery and does not include weekends. If a courier delivers later than the expected date please contact their call centre. We use independent courier services and cannot guarantee delivery times or refund courier charges if courier does not deliver at the expected time. In such a case a complaint has to be logged at the courier call center for refund of courier charges if not delivered within the times specified on the website.
Delivery Methods & Restrictions
SA Post Office, Courier options & Collection options from stores can be chosen during cart checkout.
Choosing Delivery Method
****Please make note of the following**** Delivery Costs may differ due to parcel dimensions and weight of the parcel, costing on the order will be verified. If pricing do differ the client will be notified/supplied with the correct amount depending on the delivery method the client selected for the order.
Bank Deposits or Electronic Funds Transfer (EFT). Paying by bank deposit or electronic funds transfer (EFT) is easy. Go ahead and place your items in your basket and after Checkout the website administrator will mail you the banking details of the HDCabling account with a pro-forma invoice. Pay your billed amount by making an electronic funds transfer (EFT), or by making a direct deposit into the HDCabling account using your order number as a reference and emailing proof of payment to firstname.lastname@example.org with the order number. Orders placed and not paid within 3 business days will be deleted from the system to allow restock of the quantities in the order.
Apart from the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither HDCabling nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this web site or the services or content provided from and through this web site. Furthermore, HDCabling makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this web site are free from errors or omissions or that the service will be 100% uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors to email@example.com. This web site is supplied on an "as is" basis and has not been compiled or supplied to meet the user individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with HDCabling that the service available from and through this web site will meet the user individual requirements and be compatible with the user hardware and/or software. Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of HDCabling and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site. All items purchased from HDCabling are made pursuant to agreements with shipping and delivery agents and risk of loss pass from HDCabling to such agents upon delivery of any item to such carrier. Neither HDCabling nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on this web site.
Bank deposit payments
Instructions will be given during order process on how to deposit payment for orders into the HDCabling bank account and it would be subject to the following rules:
Agreements of Sale
Placing an item in a shopping basket does not:
An agreement of sale between HDCabling and a user only comes into effect if and when:
Stocks of all goods on offer are limited. HDCabling shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, HDCabling shall only be liable to refund monies where it is unable to fulfill orders at advertised prices.
|1 x||Passive CCTV Camera Balun set over network cable - TX and RX unit to connect power and signal|
|1 x||WallPlate Modular Keystone USB Module Insert|
|1 x||37 to 70 inch Fixed / Tilt & Swivel Mount LCD / Plasma HDTV Bracket with Bubble Level Indicator|
|1 x||Compression F-Type Crimping Tool - for Professional RG6U/RG59 Installation|
|1 x||Network cable tester for UTP / STP Cable (RJ45) and telephone cable (RJ11)|
|1 x||Multichoice DStv Explora 2 Decoder With 1 Terabyte Harddrive (110Hours HD Recording)|
|1 x||WallPlate Modular Keystone RJ45 LAN Module Insert|
|1 x||WallPlate Modular Keystone BNC Module Insert|
|1 x||HDMI Cable Tester for Custom DIY / Professional Installations|
|1 x||WallPlate 85mm x 85mm with 3 Inserts / Faceplate Cover Modular|
|1 x||4mm Bula Banana plug|
|1 x||Fiber Optic Light Meter Tester with Display Screen - Can Test FC,ST and SC Optical Fiber Cables|
|1 x||WallPlate Modular Keystone HDMI Module Insert|
|1 x||4x2 WallPlate 70mm x 120mm with 3 Inserts / Faceplate Cover Modular - Single Electrical Plug Size (White)|
|1 x||1.5 Meter Figure 8 Power Cable (220v Chargers, HDTV Power Cable etc)|
|1 x||WallPlate Modular Keystone F-Type Barrel Module Insert|
|1 x||Universal Cable Jacket Stripper (RG-59/6/11/7 cable, UTP/STP and Telephone Cable)|
|1 x||26" to 55" inch Fixed / Tilt Mount LCD / Plasma HDTV Bracket with Bubble Level Indicator|
|2 x||HDMI Crimp-on (Field Terminated Connector) / Head with Metal Casing for Custom Length HDMI / Professional Installations|